Terms and Condition
Fitt Foods – Terms and Conditions
Welcome to Fitt Foods! We are proud to be a part of your healthy lifestyle journey. Please read these Terms and Conditions carefully before using our products and services. By purchasing from or engaging with our platform, you agree to comply with these terms.
1. General Terms
1.1 Fitt Foods is a trusted e-commerce platform that provides high-quality and safe food products.
1.2. By placing an order through our website, social media platforms, or any other channel, you agree to follow these terms and conditions.
1.3. We reserve the right to modify, update, or change our terms and conditions at any time. Any continued use of our services after changes take effect will indicate your acceptance of the updated terms.
1.4. All information on our platform is for personal use only. Any unauthorized commercial or unethical use is strictly prohibited.
2. Ordering and Purchase Terms
2.1. Once an order is confirmed, we take the utmost care in preparing and delivering it.
2.2. Some orders may require advance payment for confirmation. After confirmation, cancellation or modification opportunities may be limited.
2.3. We ensure reliable delivery services, but delivery time may vary based on location.
2.4. If an order cannot be fulfilled due to unforeseen circumstances, we will contact the customer to arrange a suitable solution.
3. Pricing and Payment Policy
3.1. Product prices are listed on our website and social media pages. However, prices may change based on market conditions.
3.2. We accept payments through mobile banking, bank transfers, and cash on delivery. In some cases, full or partial advance payment may be required.
3.3. Any payment-related disputes will be resolved within 7 business days.
3.4. Customer financial information is kept confidential, and we take all necessary precautions to ensure secure transactions.
4. Delivery and Return Policy
4.1. We strive to deliver orders within the promised timeframe. However, delays may occur due to unavoidable circumstances such as natural disasters or technical issues.
4.2. Upon receiving the delivery, customers must check the product’s condition. If a product is damaged or incorrect, they must contact our customer service within 24 hours.
4.3. Returns are only accepted under specific conditions due to health and safety regulations. Customers must obtain prior approval from our representative before returning a product.
4.4. If a customer provides an incorrect address or is unavailable at the time of delivery, additional charges may apply for re-delivery.
5. Privacy and Security Policy
5.1. Customer personal information is kept strictly confidential and used only for order processing, payment verification, and delivery.
5.2. We do not share customer information with third parties unless required by law.
5.3. We prioritize transaction security and take all necessary measures to ensure safe online payments.
6. Dispute Resolution and Complaints
6.1. If a customer has any complaints regarding an order, product, or service, our customer service team will attempt to resolve the issue promptly.
6.2. In case of any dispute, Fitt Foods will first try to reach a solution through discussion. If a resolution is not possible, the matter will be handled according to local laws.
6.3. It is the customer’s responsibility to adhere to our terms and conditions. If anyone intentionally violates these terms, we reserve the right to take necessary legal action.
7. Customer Support and Contact Information
We are committed to providing excellent customer service. For any inquiries, complaints, or assistance, please contact us:
Mobile : [+8801610-053531]
Email : [[email protected]]
Address : [Hamzarbag , Amin Jute Mills ,Panchlaish , Chittagong ]
Thank you for reading our terms and conditions. Join Fitt Foods and take a step towards a healthier lifestyle!
“Eat Healthy, Live Better”
